TickitHUB - Letter Batch Error: Mail Merge Failed
Parking charge management
Letter Batches
The errors that this article will cover include:
Mail Merge Failed - Unknown
Login Failed - Account Name:
Mail Merge Failed - Not Authenticated
The Process
When you come to review the letter batches, you may find that some of them are highlighted in yellow stating that ‘Some Items have Errors’:
To see the description of these errors, you will need to click the List Items icon to the right hand side of the table in the Action column. This will list all the letters in that batch.
From here, you will get a short description of the error which has prevented the letter from being processed correctly. Should the comments state any of the aforementioned errors, you can then click the green Refresh icon to the right hand side in the Action column. This will change the status of the letter to Pending:
Once the status of the letter has changed, you will need to wait for the system to run your letters again for this to be processed and made available for you to review and send to the mailing provider.
Should the errors that are displayed not covered in this article, please contact us on the helpdesk email - Helpdesk@weareatria.com - and we will review and resolve the errors for you.
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