Reading through this document will give you an quick example on how to mark a letter a sent manually via TickitHUB.

Please only amend details that relate to the dates mentioned in this document. This screen allows access to other dates and details that would change the state of the PCN, and potentially change the journey of the PCN. Please read the whole document before updating anything. If you are unsure about any part of the process, please ask the question before updating the PCN.

The Process

This will run through the general process of processing the TOL on a PCN:

• Firstly you will need to search for the PCN on List PCNs and open it.

• Once you’ve done this, click on the '*' tab to the right hand side next to the History tab.

• From here you will have access to more information specific to that PCN. About a third of the way down the list you will have a section called Dates. This will show you information such as the ‘Incident Date', ‘Issued Date’ and letter sent dates. When marking a letter as sent, you will need to update the sent date field of the letter you are marking a sent, be it NTO, First Reminder (Formal Demand) or Final Reminder:

• If you are marking an NTO letter as sent then you will also need to change the status of the PCN. This is found above the Dates section under the title Status:

• From the drop down menu you will need to select ‘Issued’ and click the green tick on the right to update this, and then you will need to enter the date in the NTO Send Date field. The other letter types won’t need this step as they are already at the issued status.