The following guide will walk you through the process of handing failed mail merges within Tickit Hub.

Within the Tickit Hub home page…

1. Select Parking Charge Management > Letter Batches

2. Find the batch with the error (usually near the top of the list)

3. Click on the Clipboard icon

4. Note: If at this point you notice that the errors are due to Invalid row count or Payment Balance Less Than £7.00 follow the additional parts of this guide below:

5. Of the failed PCNs (highlighted in red) press the Green double arrow icon

6. Repeat step 4 until all errors have been processed

7. Press Back (returned to the batch screen)

8. Click the Refresh button (green ticks icon), this will regenerate the batch

Invalid Row Count Error (due to duplicate response files received from the DVLA)

Continuing on from step 4 above…

1. Copy the PCN number

2. Navigate to Parking Charge Management > Parking Charge Search

3. Search for the PCN

4. Click on the PCN Ref No

5. Within the Keeper/ Driver tab you should see multiple rows for Contact Details (this means duplicate response files have been sent by the DVLA)

6. On the top record, click the Red Cross (record will be deleted)

7. Select Edit (pencil icon on the remaining record)

8. On the Edit screen click Update

9. Click Update

10. Repeat the process until all errors have been rectified

Payment Balance Less That £7.00

1. Copy the PCN number

2. Navigate to Parking Charge Management > Parking Charge Search

3. Search for the PCN

4. Click on the PCN Ref No

5. Check the Charges and Payments tab (this is likely because there isn’t a date for when a letter has been sent, which could be due to a change of liability)

6. Within the Keeper/ Driver tab you should see multiple rows for Contact Details (if the details are different, this means that there has been a change of liability)

7. Within the Letters tab you should see multiple rows for Contact Details (if the details are different, this means that there has been a change of liability and you should only see one letter as being sent (PDF copy of letter)

8. Within the * tab, change the status to Issued

9. Enter the Confirmed Date (from the Letters tab) into the NTO Sent Date field.

10. Enter the Confirmed Date Time (from the Letters tab) into the NTO Sent Date Time field.

11. Click the green tick next to the time dropdowns on the same row as NTO Sent Date (date now added to the Issued Date field)

12. Click Update

13. Check the Charges and Payments tab (charges should now be present)