HUB - Resetting HUB Password
Introduction
This article will walk you through the process of resetting the password for a user account with access to HUB.
Tickit Hub permissions required for this process:
- User Management
- Users
The Process
Firstly, navigate to the User Management > Users menu option on HUB, this will present you with a list of all users you’re able to update.
Once you’ve accessed this list, you’ll be able to earch for the user you wish to reset the password for.
Please bear in mind that you’re unable to update the passwords for users who are the same level as yourself. These requests will need to be escallated to your line manager.
After you’ve located the user, you can either click on their User ID, or the pencil icon on the right hand side to edit that user. You will then be presented with a form which looks something like this:
From here you’ll be able to enter their new password into the Password and Confirm Password fields.
- The password must comply with the following criteria:
- Contains at least one lower case letter
- Contains at least one upper case letter
- Contains at least one number
- Contains at least one special character (e.g. ! ? & %)
- Is at least 12 characters long
Once you’re happy with the new password, you can press update at the bottom of the page.
Additional Information
If the user is either Debt Recovery of Administrator level, you can force the user to change their password to be manually changed once they next come to login. To do this, you can users list on HUB and within the Action column on the right hand side there will be an icon with a padlock and a circular arrow as below:
When they come to login, they will need to enter their existing password (or the one you’ve just set for them) in the Old Password field, and create a new password they will use going forward into the New Password field. This new password must also follow the same criteria as above.
Please note, the force reset password option is only applicable to Debt Recovery and Administrator level users.
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